Refund policy

✿ REFUNDS, RETURNS & CANCELLATIONS ✿

Refunds and cancellations are ALLOWED ONLY before I ship out your products. I am not heartless and can sympathize with your emergency situations, however, please still be mindful of your budget when you make a purchase on my shop ! Especially with preorder items, please make sure you understand and are able to wait for them to be manufactured, as stated under their product description.

We can only allow up to 85% refund amount of the original value, since the fees have already been taken away from us by the platform and payment services+conversion rate, we're so sorry for the inconvenience regarding this.

 

In case of lost delivery during transit, I will not be able to offer you a refund as I also incurred a loss in the items shipped and delivery fee, I hope you understand ! :( So, please consider choosing the tracking number shipment for your order to prevent this from happening !

For returns, I highly advise you to take a video of when you receive and open the package. So I can be sure that the item is broken/ have defects way before it reaches you, and that it could have been caused by me or delivery.

 

To refund, please send me an email at automated.enzumeii@gmail.com.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.